Customer Service Representative

• Provide exceptional customer support through inbound and outbound communication channels, including phone, email, and live chat
• Resolve customer inquiries, complaints, and issues promptly and effectively to ensure high levels of satisfaction
• Maintain a positive and professional demeanor when interacting with clients and colleagues
• Update customer accounts and process orders, returns, or adjustments accurately using CRM systems
• Collaborate with other departments to address complex customer challenges and ensure seamless service delivery
• Identify opportunities to upsell products or services and educate customers on additional offerings
• Understand and adhere to company policies, procedures, and quality standards
• Track and document customer interactions to compile useful data for process improvements and reporting metrics
• Strive to meet or exceed performance targets in areas such as response time, resolution time, and customer satisfaction scores
• Adapt to new tools, technologies, and workflows as they evolve in the customer service operation.

• High school diploma or equivalent required
• associate or bachelor's degree in a related field preferred
• Minimum of 1-2 years of customer service experience, preferably in a call center or similar environment
• Proficiency with customer relationship management (CRM) software, Microsoft Office Suite, and data entry systems
• Excellent verbal and written communication abilities
• ability to adapt tone based on customer interaction
• Strong critical thinking skills to resolve customer inquiries efficiently and effectively
• A positive attitude, patience, and the ability to build rapport with a variety of customers
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment
• Adaptable to changing business needs, including new processes, tools, and technologies
• Bilingual or multilingual proficiency is a plus in markets requiring communication with diverse customer bases
• Willingness to work varying shifts, including evenings, weekends, and holidays, as needed.

Bilingual or multilingual proficiency is a plus in markets requiring communication with diverse customer bases.

• Medical, vision, dental, and life and disability insurance
• eligibility to enroll in company 401(k) plan
• access to free online training
• competitive compensation.