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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Cedar Knolls

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Maintain accurate billing records for an assigned customer group, ensuring timely updates and data integrity
  • Communicate professionally with customers regarding billing and other business-related inquiries, providing high-quality customer service
  • Apply strong organizational skills to manage record retention, filing, and other administrative duties
  • Set up and modify customer accounts in the finance and billing systems as required
  • Independently identify and resolve billing anomalies, service-related issues, and customer concerns
  • Process a high volume of transactions, maintaining meticulous attention to accuracy
  • Issue customer notifications, including on-site distribution of door tag notifications at customer properties
  • Administer business software systems critical for finance operations—such as Customer Information Systems, meter software, and other finance-related applications
  • Support bill production and distribution
  • assist with oversight of third-party payment processing vendors
  • Assist with meter and transmitter inventory management, calibration scheduling, meter reads, equipment maintenance, and related administrative tasks
  • Demonstrate proficiency in computer, math, and communication skills (both written and oral)
  • remain current on new technologies and best practices
  • Engage with vendors to obtain product or service information (pricing, availability, delivery schedules)
  • Perform accurate recordkeeping and reporting as needed
  • Carry out duties in outdoor environments as scheduled
  • respond to standby and emergency callouts within a 45-minute timeframe—including nights, weekends, and holidays
  • Execute other related assignments as directed

Requirements:

  • Proficiency with finance and billing systems, meter administration software, and business applications (e.g., Microsoft D365, Oracle NetSuite, SAP, QuickBooks)
  • Strong problem-solving abilities, critical thinking, and adaptability
  • Excellent organizational, mathematical, and communication skills
  • Ability to handle high transaction volumes while ensuring data accuracy
  • Capacity to work independently and manage multiple priorities
  • Willingness and ability to work outdoors, respond to emergency situations, and adjust to non-standard work hours
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 20, 2026

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