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We are looking for a motivated Customer Service Representative to join our team in Madison, Wisconsin. This is a long-term contract position offering an excellent opportunity to provide meaningful assistance to customers in a non-profit setting. The ideal candidate will excel at handling inquiries, resolving issues, and delivering exceptional service across various channels.
Job Responsibility:
Respond promptly and professionally to incoming calls and inquiries, ensuring customer satisfaction
Handle order entry and manage accurate processing of customer requests
Address concerns and resolve issues efficiently to maintain positive customer relationships
Provide detailed information about products or services to assist customers in making informed decisions
Document interactions and transactions in the system to ensure proper record-keeping
Collaborate with team members to improve processes and enhance service delivery
Follow established procedures and guidelines to meet organizational standards
Manage high volumes of inbound and outbound calls in a courteous and timely manner
Identify opportunities to improve customer experience and recommend solutions
Adhere to company policies while ensuring compliance with quality standards
Requirements:
Previous experience in a call center or customer service role
Strong communication skills, both verbal and written, with a focus on clarity and professionalism
Proficiency in order entry systems and ability to handle multiple tasks simultaneously
Ability to manage inbound and outbound calls effectively while maintaining a positive demeanor
Problem-solving skills with a customer-focused approach
Familiarity with basic computer applications and data entry
Attention to detail and accuracy in handling customer information
High level of adaptability and willingness to learn new processes
What we offer:
medical, vision, dental, and life and disability insurance