Customer Service Representative Job at Robert Half (Syracuse)

Customer Service Representative

Robert Half

Location:
United States , Syracuse

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support a manufacturing organization in Syracuse, New York through a Contract assignment. In this role, you will serve as a key point of contact for customers, helping ensure orders are handled accurately and questions are addressed with professionalism and urgency.

Job Responsibility:

Respond to customer questions about product details, order progress, and related service needs with accuracy and professionalism
Enter new orders and update existing requests while following established service and documentation procedures
Work closely with teams across the business to coordinate solutions and ensure customer issues are resolved efficiently
Escalate customer concerns to the appropriate internal contacts and provide clear follow-up to support timely resolution
Conduct export compliance checks in accordance with company guidelines before processing applicable transactions
Examine purchase orders, customer agreements, and terms to confirm details are complete and aligned with requirements
Manage inbound and outbound customer communication to support order-related updates and service inquiries

Requirements:

At least 1 year of experience in a customer service or order support role
Background in order entry and handling customer requests in a fast-paced environment
Ability to manage inbound calls and place outbound calls as needed to support customers
Strong written and verbal communication skills with a detail-oriented, customer-focused approach
Comfortable reviewing documentation carefully to ensure accuracy and compliance
Ability to collaborate effectively with internal teams to address customer needs
Experience using standard business systems and processes to track orders and maintain records

What we offer: