Customer Service Representative

• Manage customer inquiries by phone and email, providing accurate information and a responsive service experience
• Take ownership of customer concerns from initial contact through final resolution, partnering with internal departments to ensure timely follow-up
• Process orders, support shipping and delivery updates, and assist with customer account setup activities as needed
• Use multiple business systems throughout the day to document activity, review account details, and complete service-related tasks
• Escalate recurring service issues or customer dissatisfaction to management with clear and timely feedback
• Contribute to assigned projects and provide support for additional operational needs as business demands change
• Maintain detailed and accurate records while handling data entry and customer documentation with care
• Support workload demands that may occasionally require overtime based on team or business needs

• 3-5 years of experience in a high-volume customer service or customer relationship role
• Background in a manufacturing customer service setting, including order management, shipping coordination, delivery support, or issue resolution
• Strong verbal and written communication skills with the ability to build positive customer relationships
• Demonstrated attention to detail, accurate data entry skills, and the ability to manage follow-up effectively
• Comfort working across teams and balancing multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office applications and standard PC-based office tools
• Some college coursework required
• a bachelor’s degree in science or a related field is preferred
• Experience with lean process improvement concepts or ERP/order management systems is a plus

Experience with lean process improvement concepts or ERP/order management systems is a plus

• Medical
• vision
• dental
• life and disability insurance
• 401(k) plan
• free online training