Customer Service Representative Job at Robert Half (Saint Paul)

Customer Service Representative

Robert Half

Location:
United States , Saint Paul

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Saint Paul, Minnesota. In this role, you will play a key part in ensuring excellent customer experiences by addressing inquiries, resolving issues, and providing support across various platforms. This is an exciting opportunity to contribute to the hospitality industry while utilizing your communication and problem-solving skills.

Job Responsibility:

Handle customer inquiries using a Salesforce-based case management system to ensure timely and accurate resolutions
Collaborate with internal teams to research and address a wide range of member and audience concerns
Stay informed about company policies, procedures, and applicable regulations to provide accurate information
Assist customers in accessing media content through smart speaker platforms such as Google Home, Apple Home Pod, and Amazon Alexa
Deliver exceptional service through both inbound and outbound calls, ensuring customer satisfaction
Manage order entries efficiently while maintaining accuracy and thoroughness
Provide guidance and support to customers navigating technical or content-related challenges
Maintain clear and precise communication during all interactions
Work to meet or exceed customer service performance metrics and standards

Requirements:

Proven experience in a call center or customer service role
Proficiency in Salesforce or similar case management systems
Strong ability to manage inbound and outbound calls effectively
Familiarity with assisting customers in using smart speaker platforms
Excellent communication and interpersonal skills
Attention to detail and ability to manage order entries accurately
Knowledge of customer service best practices and procedures
Ability to adapt to a fast-paced environment and handle multiple tasks efficiently

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 02, 2026

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