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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Cranston

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a motivated Customer Service Representative to join our team in Cranston, Rhode Island. This Contract to permanent position offers an excellent opportunity to contribute to a dynamic environment while developing your skills in customer support and sales operations. The ideal candidate will be proactive, detail-oriented, and capable of solving problems efficiently.

Job Responsibility:

  • Handle inbound and outbound calls, providing timely and attentive responses to customer inquiries
  • Manage order entries and updates in Salesforce, ensuring accuracy and resolving any exceptions to maintain seamless operations
  • Monitor and respond to emails in the inbox, addressing customer needs and concerns promptly
  • Support inside sales efforts by collaborating with other teams and identifying opportunities to enhance customer satisfaction
  • Utilize Salesforce and other systems to track, adjust, and update orders as necessary
  • Address and resolve complex order issues, ensuring customer satisfaction and operational efficiency
  • Maintain a high level of attention to detail while processing customer data and documentation
  • Proactively identify and troubleshoot customer problems, offering effective solutions
  • Build positive relationships with customers and internal teams to foster trust and reliability

Requirements:

  • Proven experience in customer service or related roles
  • Proficiency in Salesforce or similar CRM systems
  • Strong skills in order entry and data management
  • Excellent communication skills, both verbal and written
  • Ability to handle inbound and outbound calls professionally
  • Demonstrated ability to work independently and take initiative
  • Strong problem-solving skills with a focus on achieving customer satisfaction
  • Detail-oriented mindset with the ability to manage multiple tasks effectively
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
February 21, 2026

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