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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , West Des Moines

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you passionate about helping people, solving problems, and delivering top‑notch service? We’re looking for a dedicated and enthusiastic Customer Service Representative to join our growing team in West Des Moines, IA! In this role, you’ll be a trusted point of contact for our clients, ensuring their questions are answered and their claims are handled smoothly and accurately. This long‑term contract position offers stability, hands‑on experience, and room to grow professionally.

Job Responsibility:

  • Answer inbound customer calls with confidence, professionalism, and a positive attitude
  • Provide outstanding customer service by delivering accurate information and personalized support
  • Process claims efficiently and accurately, ensuring all documentation is complete and compliant
  • Maintain and update customer records using various computer systems and software tools
  • Meet quality assurance standards on every interaction to ensure a great client experience
  • Work closely with teammates to resolve complex issues and continuously improve service delivery
  • Use Microsoft Word, Excel, and Outlook for data entry, tracking, and communication

Requirements:

  • At least 1 year of experience in customer service or a related field
  • Strong attention to detail and the ability to ensure accuracy in all tasks
  • Proficiency in basic computer skills, and Microsoft suite
  • Ability to excel in a fast-paced environment while maintaining high-quality results
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 07, 2026

Work Type:
On-site work
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