Customer Service Representative

• Manage a portfolio of accounts
• Schedule pick-ups & deliveries
• Ensure customer requirements are met
• Liaise with customers and carriers
• Answering calls and customer queries
• Further investigation of freight queries
• Data Entry
• Following up all phone calls with an email to confirm all details are correct and have all quotes and notations in writing
• Providing successful Account Management techniques to support the ever-growing client base
• Manage and maintain the relationship of any major account in your given portfolio
• Control the service levels (pick up and delivery windows) to optimise client satisfaction each day, each week
• Provide constant feedback to management on the progress of the account: Including, problems, faults and areas of improvement needed as well as passing on information regarding urgent bookings / priority jobs
• Constantly liaising with the clients as well as carriers in regard to consignments
• Attention to Detail when making notations and placing bookings

• Customer service
• Secondary school/high school education

Career