Customer Service Representative Job at Robert Half (Richmond)

Job Description

We are looking for a Customer Service Representative to support customer-facing operations and assist with quote-related activities in Richmond, California. This Long-term Contract position is ideal for someone who enjoys balancing multiple priorities, delivering responsive service, and working across teams to keep orders and customer requests moving efficiently. The role will contribute to both customer service and quoting workflows, requiring strong communication, attention to detail, and comfort using business systems in a fast-paced environment.

Job Responsibility

Provide day-to-day support for customer inquiries while also assisting the quotes team with pricing and proposal-related tasks.
Respond to inbound customer requests professionally and help address service concerns through timely follow-up and clear communication.
Work with internal departments across the organization to investigate order status questions and help resolve customer issues efficiently.
Support quote preparation and related administrative activities, using accurate calculations and careful review of details.
Manage changing priorities throughout the day and adjust focus based on urgent customer, order, or quoting needs.
Enter and update customer and order information in relevant systems to maintain accurate records and smooth workflow continuity.
Use phone, email, and internal platforms to coordinate responses and provide reliable service to customers and internal partners.

Requirements

Prior experience in customer service or call center support with a consistent focus on professionalism and responsiveness.
Strong computer skills, including hands-on experience working with Salesforce or similar customer relationship management platforms.
Proficiency in Microsoft Office applications, especially for communication, tracking, and documentation tasks.
Solid numerical ability and comfort working with figures to support quote preparation and related activities.
Ability to manage multiple assignments at once and remain effective in a fast-paced, changing work environment.
Strong communication skills with the ability to collaborate across teams and provide clear updates to customers and colleagues.
Experience handling inbound calls, customer inquiries, and order-related support is preferred.