Customer Service Representative

• Answer incoming calls in a professional manner
• Engage with customers to understand their needs, answer questions, and guide them on available services to close leads effectively
• Schedule appointments and coordinate with service technicians
• Confirm appointments, gather feedback, and address any concerns
• Maintain accurate records of customer interactions, appointments, and service requests
• Work closely with team members to prioritize tasks
• Strive to improve customer satisfaction and retention through proactive communication and exceptional service

• 2+ years of customer service or office support experience
• Excellent verbal and written communication skills with a naturally friendly, upbeat personality
• Highly organized, detail-oriented, and able to manage multiple priorities
• Proficient in Microsoft Office
• quick to learn new software/CRM tools
• A self-starter who takes initiative and wants to help the business grow
• Live near the Bellevue with ability to work in-office regularly (hybrid flexibility available)
• High school diploma required
• Able to pass background and reference checks

• Scheduling or home services background
• College or advanced training

Paid time off