Customer Service Representative

• Handle customer inquiries and orders, providing accurate estimates and entering them efficiently into the system
• Address complex issues and escalations, ensuring timely resolutions for larger or more intricate accounts
• Collaborate with production staff to ensure on-time delivery of customer orders, leveraging available systems and tools
• Communicate with customers about order statuses, changes, quotations, confirmations, and any concerns or complaints
• Process purchase orders, coordinate account credits, and maintain up-to-date customer information
• Place timely orders for materials and supplies needed in production to maintain workflow
• Foster strong customer relationships by providing consistent support and proactive communication
• Work closely with manufacturing and shipping departments to align customer needs with operational capabilities
• Ensure all customer interactions are handled professionally and align with company standards

• Proven experience in customer service or call center environments
• Proficiency in handling inbound and outbound calls
• Strong skills in order entry and processing
• Ability to multitask and manage complex customer accounts
• Excellent verbal and written communication skills
• Familiarity with manufacturing processes is preferred
• Detail-oriented with strong organizational abilities
• Comfortable working in a fast-paced environment

Corrugated experience is a huge plus

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan