Customer Service Representative, Citi

Customer Service Representative

Citi

Location:
Mexico, Ciudad De Mexico

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Customer Service Representative is an entry-level position responsible for providing a positive customer service experience and executing day-to-day banking activities in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to achieve customer satisfaction by delivering optimal solutions.

Job Responsibility:

Promote security box services to customers who meet the profile to be users of this service
Administer and supervise client access to safe deposit boxes
Maintain the safe deposit inventory files
Perform periodic reviews of the status of records of safe deposit boxes for collection of unpaid incomes
Update and maintain client contracts
Make contact process to customers to update contracts
Work with manager to manage and safeguard access keys to the vault of safe deposit boxes
Resolve client issues and identify when to deviate from standard practices or escalate to supervisor
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Previous relevant experience preferred
Experience in branch services or customer service
Demonstrated knowledge of Office Package Management and WEB tools
Excellent verbal and written communication skills
Ability to work in fast-paced environment

What we offer:

Equal opportunity employer
Reasonable accommodations for persons with disabilities
Compliance with applicable laws and regulations
Citi’s global benefits

Additional Information:

Job Posted:
June 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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