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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Indianapolis

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. This Contract to permanent position involves assisting clients with inquiries, resolving issues, and promoting company services and tools. If you excel in communication and enjoy delivering exceptional customer experiences, we encourage you to apply.

Job Responsibility:

  • Open and manage trouble tickets to address specific customer issues efficiently
  • Provide clear and concise explanations of product options, including associated charges
  • Utilize customer service systems and tools effectively to resolve inquiries and provide support
  • Apply established procedures to address routine problems while seeking guidance when necessary
  • Maintain high-quality scores and meet call center performance metrics consistently
  • Encourage the use of self-service tools and platforms to enhance customer convenience
  • Inform customers about promotions, new products, or available upgrades
  • Offer quotes for services and promote prepayment options to customers
  • Perform other duties and responsibilities as assigned to support team goals

Requirements:

  • Proven experience in customer service or a related field
  • Available to work 2pm-11pm est. M-F
  • Strong data entry skills with attention to accuracy and detail
  • Ability to conduct research and provide solutions to client inquiries
  • Proficiency in email correspondence with clear and detail-oriented communication
  • Experience providing customer quotes and promoting services
  • Bilingual abilities, especially Spanish, are highly valued
  • Strong organizational and multitasking capabilities
  • Familiarity with call center tools and systems is preferred

Nice to have:

  • Bilingual abilities, especially Spanish
  • Familiarity with call center tools and systems
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
January 18, 2026

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