Customer Service Representative Job at Robert Half (Concord)

Job Description

We are looking for a Customer Service Representative to support utility customers in Concord, New Hampshire through a Long-term Contract opportunity. This role is ideal for someone who communicates clearly, handles billing-related questions with confidence, and delivers dependable service across phone and CRM channels. The position begins with onsite training for approximately 4 to 6 weeks and then moves to a hybrid schedule with in-office work on Tuesdays and Thursdays, while remaining flexible for emergency staffing adjustments when needed.

Job Responsibility

Respond to incoming customer calls and provide timely, courteous assistance for service-related questions and account concerns
Use CRM tools to document interactions accurately, update account details, and track follow-up actions
Help customers understand billing information, investigate charges, and resolve payment-related inquiries with care and accuracy
Maintain a high standard of service while managing multiple requests in a fast-paced support environment
Escalate complex customer issues when appropriate and coordinate with internal teams to support resolution
Adapt to schedule changes during emergency situations, including weather-related events that may require additional coverage
Participate in onsite onboarding and training before transitioning into the established hybrid work arrangement

Requirements

Previous experience in customer service, call handling, or a similar support role
Working knowledge of CRM systems and the ability to navigate customer account information efficiently
Experience assisting customers with billing questions, payment issues, or account discrepancies
Strong verbal communication skills with a detail-oriented and customer-focused approach
Ability to manage inbound calls effectively while maintaining accuracy in documentation
Comfortable working onsite during the initial training period and following a hybrid schedule afterward
Flexibility to adjust work hours when business needs change due to emergency conditions

What we offer

medical
vision
dental
life and disability insurance
enrollment in company 401(k) plan

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