Customer Service Representative, Robert Half

Robert Half

Location:
United States, Metairie

Category:
Customer Service

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

We are looking for an experienced Customer Service Representative to join our team in Metairie, Louisiana. This is a short-term contract to permanent position, offering an excellent opportunity to grow within a dynamic and supportive environment. The ideal candidate will excel at managing high volumes of customer interactions while maintaining a detail-oriented approach and empathy.

Job Responsibility:

Handle a high volume of inbound calls, averaging over 100 calls per day, with efficiency and a detail-oriented approach
Upload and organize documents into customer files, completing 20+ uploads daily with accuracy
Provide empathetic and effective support to customers, including managing irate callers with patience and care
Collaborate effectively with team members to ensure seamless service delivery
Utilize office productivity tools, including Word, to complete administrative tasks and support customer interactions
Operate and manage a multi-line phone system for effective call routing and handling
Demonstrate the ability to multitask, balancing priorities in a fast-paced work environment
Uphold a pleasant and detail-oriented demeanor in all customer and team interactions
Contribute to maintaining a positive and supportive team atmosphere

Requirements:

Minimum of 2 years of experience in a customer service role
Proficiency in Microsoft Office applications, including Word
Competence in handling multi-line phone systems
Exceptional multitasking skills and the ability to manage competing priorities effectively
Strong communication skills with a detail-oriented and empathetic approach
Ability to remain calm and composed when managing challenging or irate callers
A team-oriented mindset with a willingness to collaborate and support colleagues
Demonstrated ability to maintain accuracy and attention to detail in high-pressure situations

What we offer:

Access to top jobs
Competitive compensation and benefits
Free online training
Eligibility for medical, vision, dental, life, and disability insurance
Enrollment in the company 401(k) plan

Additional Information:

Job Posted:
October 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative