Customer Service Representative Job at Robert Half (Glendora)

Customer Service Representative

Robert Half

Location:
United States , Glendora

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an experienced and dedicated Customer Service Representative to join our team in Glendora, California. In this Contract to permanent position, you will act as the vital connection between our medical community customers and internal departments, ensuring seamless communication and providing exceptional service. This position offers the opportunity to work in a collaborative environment, learn about a diverse product line, and contribute to company-wide initiatives.

Job Responsibility:

Handle high volumes of incoming calls related to orders, inquiries, and payments with professionalism and efficiency
Monitor inventory levels, shipping timelines, and customer priorities to ensure a strategic approach to service delivery
Maintain and update customer information in the company’s Customer Relationship Management and Oracle JD Edwards software systems
Collaborate with various departments including Sales, Accounting, Inventory Management, Quality Assurance, Marketing, and Shipping to provide comprehensive support
Serve as a backup for processing international orders as needed
Assist in completing company-wide projects and initiatives to support organizational goals

Requirements:

Minimum of 2 years of experience in customer service, preferably in a call center or order management environment
Proficiency in Microsoft Excel, Word, and Oracle JD Edwards EnterpriseOne software
Strong verbal and written communication skills with the ability to address sensitive situations professionally
Organized and adaptable, capable of managing multiple tasks in a fast-paced setting
Demonstrated ability to collaborate effectively across departments and with various personalities
Experience in handling inbound and outbound calls, data entry, and email correspondence
Ability to schedule appointments and manage order entry processes efficiently

What we offer: