Customer Service Representative, CVS Health

CVS Health

Location:
United States, Charleston

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 25.65 USD / Hour

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Job Description:

Remote Customer Service Representative position at CVS Health providing telephone assistance to Aetna Medicaid members and providers. The role involves answering inbound calls and responding to inquiries about benefits, eligibility, services, and other healthcare-related questions.

Job Responsibility:

Answering in-coming member and provider calls
Responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs
Providing telephone assistance to Aetna Medicaid members and providers
Assisting with eligibility, provider changes, and requests for ID cards

Requirements:

Must live within 50 miles of Charleston, WV
Ability to communicate effectively with members and providers orally and in written form
Ability to meet performance standards, attendance requirements and call quality goals
Must be able to work from home and prove to be self-sufficient
High school diploma or equivalent GED

Nice to have:

Experience with working remotely in a call center setting
Experienced with Medicaid and Medicare

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 03, 2025

Expiration:
September 12, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Service Representative