Customer Service Representative, CVS Health

Customer Service Representative

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 34.15 USD / Hour

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Job offer has expired

Job Description:

Customer Service Representative position for Employee Assistance Program, ideal for someone with strong interpersonal skills, passion for mental wellness advocacy, and comfortable working with digital platforms in a fast-paced and emotionally sensitive setting.

Job Responsibility:

Takes inbound calls from members and determines the quickest, most effective ways to answer member questions
Maintains member records within the overall member management system
Provides introductory information and connects members with additional and appropriate benefits/external resources
Sends outbound e-mails to members as needed
Supports members with troubleshooting and deescalating where needed
Escalates queries and concerns when it is deemed necessary
Ensures that members are satisfied with products/services by handling complaints and inquiries
Works with the customer service team to share solutions and processes
Embodies the CVS Core values in each interaction

Requirements:

1-3 years of call center and/or customer service experience
Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs
A private and confidential workspace free from distractions
Time management skills to promptly respond to e-mails, call, and chat messages
Active listening skills to effectively handle members who may be upset
High School Diploma or GED

Nice to have:

Previous mental health or human services background
1-3 years of healthcare experience
Bilingual or multilingual skills

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 13, 2025

Expiration:
September 13, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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