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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Bristol

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Bristol, Pennsylvania. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic and customer-focused environment. The role requires a strong commitment to providing exceptional service and maintaining efficient administrative practices.

Job Responsibility:

  • Address customer inquiries and concerns promptly, ensuring a positive resolution and high satisfaction levels
  • Monitor and analyze customer feedback to identify trends and suggest improvements to enhance service delivery
  • Handle administrative tasks such as maintaining accurate records, updating systems, and managing necessary documentation
  • Collaborate with team members and management to stay informed about product updates, system changes, and service procedures
  • Provide consistent and detail-oriented support during inbound and outbound calls, ensuring clarity and effective communication
  • Manage order entry processes with precision and attention to detail
  • Demonstrate adaptability in handling various customer service scenarios in a fast-paced environment
  • Maintain a high standard of performance in productivity, quality, and dependability
  • Participate in ongoing training and development sessions to enhance knowledge and skills
  • Contribute to a positive team culture by sharing insights and fostering collaboration

Requirements:

  • Proven experience in customer service, preferably within a call center environment
  • Strong communication and interpersonal skills to handle customer interactions effectively
  • Proficiency in order entry and managing inbound and outbound calls
  • Ability to work efficiently in a dynamic and fast-paced setting
  • High attention to detail and accuracy in administrative tasks
  • Familiarity with customer service systems and processes
  • Commitment to maintaining excellent performance standards in quality and productivity
  • Adaptability and willingness to learn new systems and procedures
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 21, 2026

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