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We are looking for a success-driven and detail-oriented Customer Service Representative to join our team on a long-term contract basis. Based in Jamaica, New York, this position involves delivering exceptional support to customers by addressing inquiries and resolving issues efficiently. This role offers an excellent opportunity to build strong customer relationships while contributing to a dynamic work environment.
Job Responsibility:
Provide attentive and detail-oriented support to customers by answering inbound calls and addressing their concerns effectively
Handle customer inquiries regarding orders, ensuring prompt and accurate order entry
Maintain a positive and empathetic approach when assisting customers with their needs
Collaborate with team members to resolve customer issues and improve service quality
Document customer interactions and follow up on unresolved matters to ensure satisfaction
Respond to both inbound and outbound calls to assist with various customer requests
Uphold company standards for customer service and maintain a high level of excellence
Adapt to changing customer needs and provide tailored solutions
Manage multiple tasks simultaneously while maintaining attention to detail
Contribute to team goals by sharing insights and best practices
Requirements:
Previous experience in a call center or customer service role is required
Strong communication skills, both verbal and written, are essential
Proficiency in handling inbound and outbound calls with attention to detail
Ability to accurately enter and manage data related to customer orders
Exceptional organizational skills and attention to detail
Problem-solving abilities to address and resolve customer issues effectively
Familiarity with customer service tools and systems is preferred
A positive and adaptable attitude in a fast-paced environment