Customer Service Representative Jobs

Customer Service Representative

Randstad

Location:
Canada , Burlington

Category:
Customer Service

Contract Type:
Not provided

Salary:

60000.00 - 62000.00 CAD / Year

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Job Description:

This position is responsible for handling inbound calls from customers, providing assistance with placing orders, compiling quotes and facilitating the delivery of products to customers. Once trained, Customer Support Representatives are expected to maintain a working knowledge of products in order to provide excellent service with accuracy and timeliness.

Job Responsibility:

Assist Customer Operations Manager on various sales related tasks and projects
Provide customer service, sales and technical product support to direct customers, distributors and WAGO Regional Sales
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Receive requests for price quotations, purchase orders, order changes, adjustments, returns and cancellations directly from customers and distributors
Use SAP system to retrieve customer information, job status updates, stock and purchase order status and pricing
Communicate effectively with multiple department in order to resolve customer issues
Achieve and maintain rapport with customers and work to give them the best possible service. Deal with customers concerning matters which require some tact and resourcefulness
Interaction with other personnel in order to improve workflow, customer service and ensure on-time delivery
Support the warehouse periodically in receiving returned product and and keeping stock organized
Additional duties as required

Requirements:

High school diploma and two years experience
Knowledge in SAP ERP/CRM preferred
Proficient computer skills, including MS Word, Excel and Outlook
Good organizational, oral and written communication skills and strong attention to detail
Demonstrate ability to deal with customers politely and tactfully
Perform assignments by established deadlines and manage time effectively
A flexible attitude with proven experience of working independently or with other members of a sales team
Able to lift 30lbs individually and 50 lbs with additional support

What we offer:

Annual performance and salary review
Monday - Friday 8:00am - 5:00pm with an hour lunch
2-3 weeks PTO
RRSP with 6% match
Full benefits (health, dental, etc.)
Work for a close knit team that is apart of a global organization

Additional Information:

Job Posted:
December 26, 2025

Expiration:
February 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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