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Customer Service Representative

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MSA BOURGOGNE

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Location:
Mexico , Santa Fe, Ciudad de Mexico

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations. Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few.

Job Responsibility:

  • Independently manage key customer accounts by utilizing customer portals to upload/download order information, review product details, analyze data, and monitor open orders to meet delivery requirements
  • Handle daily inbound calls and emails related to pricing, availability, emergency orders, backorder status, shipping and tracking inquiries, freight forwarders, and returns, with a focus on achieving first-call resolution
  • Initiate and expedite production for Gates products based on customer needs
  • Provide product information, competitive interchange options, and substitution recommendations to customers
  • Use Salesforce.com or other CRM tools to accurately track and manage customer cases
  • Support the Customer Experience (CX) team in achieving monthly performance metrics

Requirements:

  • 2-4 years of experience
  • Proficiency in Microsoft Word, Excel, and familiarity with database systems
  • Strong written and verbal communication skills
  • Demonstrates confident decisiveness and a willingness to take action when addressing customer issues
  • High attention to detail with a proactive approach to time management

Additional Information:

Job Posted:
March 04, 2026

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