Customer Service Representative Job at Robert Half (Richmond)

Customer Service Representative

Robert Half

Location:
United States , Richmond

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support a manufacturing operation in Richmond, Virginia. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing order-related requests, and handling a high volume of communication with professionalism. The person in this role will serve as a key point of contact for inbound and outbound interactions while ensuring accurate information and responsive service.

Job Responsibility:

Respond to incoming customer calls and messages promptly, providing clear and courteous assistance
Place outbound calls as needed to confirm details, follow up on requests, and support issue resolution
Enter customer orders into internal systems with close attention to accuracy and completeness
Address service questions, order updates, and general account concerns in a timely manner
Maintain detailed records of customer interactions, requests, and next steps for follow-through
Coordinate with internal teams to resolve order-related issues and deliver a positive customer experience

Requirements:

Previous experience in customer service, preferably in a call center or high-volume support environment
Ability to manage inbound and outbound calls professionally and efficiently
Experience with order entry and handling customer information accurately
Strong verbal communication skills and a customer-focused approach to problem-solving
Comfortable using computer systems and navigating multiple screens while assisting customers
Strong organizational skills with the ability to prioritize tasks and maintain attention to detail

What we offer:

Medical, vision, dental, and life and disability insurance (for contract/temporary professionals)
401(k) plan (for hired contract/temporary professionals)
Free online training
Access to top jobs
Competitive compensation