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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Minneapolis

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.

Job Responsibility:

  • Respond to customer inquiries via phone, email, chat, or in person in a timely and detail oriented manner
  • Resolve customer questions, concerns, and complaints by providing accurate information and appropriate solutions
  • Process customer requests, orders, returns, or account updates as needed
  • Document customer interactions and maintain accurate records in internal systems
  • Escalate complex or unresolved issues to the appropriate team or supervisor
  • Follow established policies, procedures, and service standards
  • Meet or exceed performance metrics related to quality, productivity, and customer satisfaction
  • Collaborate with internal teams to improve customer experience and resolve recurring issues

Requirements:

  • Ability to handle a high volume of customer interactions while maintaining accuracy and professionalism
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Strong verbal and written communication skills
  • Ability to remain calm, detail oriented, and empathetic in challenging situations
  • Basic computer skills and ability to learn new systems quickly
  • Strong attention to detail and organizational skills
  • Ability to multitask and manage time effectively
  • Experience using CRM or customer service software (e.g., Salesforce, Zendesk, or similar systems)
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 20, 2026

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