Customer Service Representative Job at Robert Half (Naperville)

Customer Service Representative

Robert Half

Location:
United States , Naperville

Category:
Customer Service

Contract Type:
Not provided

Salary:

18.00 - 20.00 USD / Hour

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Job Description:

We are looking for a dedicated Customer Service Representative to deliver exceptional customer support and ensure smooth communication between clients and the company. This position involves addressing inquiries, resolving complaints, and guiding customers through various services and solutions. As this is a long-term contract role, it offers stability and the opportunity to develop strong relationships while enhancing customer satisfaction.

Job Responsibility:

Respond promptly to customer inquiries through various channels, ensuring a positive and attentive experience
Handle and resolve customer complaints by identifying issues and offering suitable solutions
Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions
Collaborate with team members to address complex issues and ensure seamless service
Educate customers on the company's products and services to enhance their understanding and usage
Manage order entry processes efficiently, ensuring accuracy and timeliness
Handle inbound and outbound calls, providing support and guidance to customers
Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service
Demonstrate strong problem-solving skills to address customer challenges effectively
Maintain a high level of attention to detail and empathy in all customer interactions

Requirements:

Proven experience in customer service or call center environments
Strong verbal and written communication skills, with the ability to convey information clearly
Proficiency in managing inbound and outbound calls
Familiarity with order entry processes and systems
Ability to handle multiple tasks while maintaining attention to detail
Problem-solving skills and the ability to think critically under pressure
Capability to work collaboratively within a team environment
Commitment to delivering excellent customer experiences consistently

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
February 01, 2026

Robert Half - All Job Offers

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