Customer Service Representative

• Greet guests at the entrance and box office, ensuring a warm and welcoming experience
• Become proficient in knowledge about the museum to accurately and enthusiastically share information with guests
• Monitor assigned areas within the museum exhibit halls, ensuring all areas are covered and maintained
• Assist guests by providing directions and answering any inquiries they may have about the exhibits
• May be stationed at various points within the museum, including the entrance, hallways, etc. and are expected to manage these stations effectively
• Provide talking points and relevant information to guests
• Achieve organizational sales and service goals by promoting and selling museum merchandise
• Assist in managing store inventory and ensuring the retail store is well-stocked and organized
• Maintain a high level of customer service and retail sales skills to effectively engage with guests and enhance their museum experience
• Direct guests efficiently throughout the museum to maintain a smooth flow of traffic

• At least 2 years of experience in customer service, guest support, retail, or a similar public-facing role
• Strong verbal communication skills with the ability to speak confidently to individuals and groups
• Comfortable assisting diverse visitors, answering questions, and providing directions in a busy environment
• Ability to stand for extended periods and move between assigned stations as needed
• Availability to work weekends and a weekly schedule that includes a regular closure on Tuesdays plus one additional day off
• Detail-oriented demeanor and the ability to remain courteous, attentive, and composed throughout the guest experience
• Experience supporting service or sales goals in retail, hospitality, or visitor services settings is preferred
• Proven work experience as a Customer Service Representative for a minimum of two years
• Proficient in customer service and retail sales skills
• Ability to assist guests efficiently and effectively
• Capable of directing guests to appropriate sections or personnel within retail stores
• Strong understanding of retail business operations
• Familiarity with store inventory management and related software
• Excellent interpersonal skills and the ability to build positive relationships with customers
• Strong verbal and written communication skills
• Problem-solving skills with a customer-centric approach
• Ability to work flexibly in a dynamic retail environment
• High school diploma or equivalent
• higher degree in a relevant discipline would be a plus

higher degree in a relevant discipline

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan