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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Metairie

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Metairie, Louisiana. This is a short-term contract to permanent position, offering an opportunity to grow within a dynamic and supportive environment. The ideal candidate will excel in delivering exceptional service, managing high call volumes, and maintaining a detail-oriented approach in all interactions.

Job Responsibility:

  • Respond to a high volume of customer inquiries, handling over 100 calls daily with efficiency and attention to detail
  • Upload and organize documents into designated files, completing 20+ uploads per day
  • Multitask effectively to manage various responsibilities simultaneously while maintaining accuracy
  • Collaborate with team members to ensure a positive and productive work environment
  • Address customer concerns with empathy and patience, including interactions with irate callers
  • Utilize Microsoft Office tools, including Word, to perform administrative tasks
  • Operate a multi-line phone system to manage incoming and outgoing calls
  • Maintain a pleasant and detail-oriented demeanor in all customer and team interactions
  • Uphold company service standards and contribute to overall customer satisfaction

Requirements:

  • Minimum of 2 years of experience in a customer service role
  • Proficiency in Microsoft Word and Microsoft Office applications
  • Ability to handle high call volumes and multitask effectively
  • Strong interpersonal skills with a team-oriented mindset
  • Attentive and empathetic approach to customer interactions
  • Experience managing challenging situations, including handling irate callers
  • Familiarity with multi-line phone systems
  • Commitment to maintaining accuracy and attention to detail in all tasks
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

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