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As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms.
Job Responsibility:
Handling all customer service inquiries via telephone, mail, internet, video conferencing or in person
Receiving initial calls i.e., application/discontinuance, trouble, billing, service, sales tax and credit and collections
Receiving and processing service outage inquiries and emergency calls
Handling overdue, protected and final accounts
Collecting monies and instituting payment agreements
Resolving customer inquiries
Processing billing/revenue correction action
Providing information and support to field personnel
Advising customers on planned/unplanned outages
Providing general information on public assistance programs
Determining deposit amounts based upon regulations and Company policies
Interacting with customers and DOR regarding sales tax
Requirements:
Must pass Company approved SHL Customer Service Assessment
Must have working knowledge of PC applications
Must have earned a High School Diploma or the equivalent