Customer Service Representative Job at Robert Half (Encino)

Customer Service Representative

Robert Half

Location:
United States , Encino

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support daily customer interactions for a long-term contract to hire opportunity for a technology company in Encino, California. In this role, you will serve as a key point of contact for callers and customers, helping resolve questions, process information accurately, and maintain a positive service experience. The ideal candidate is comfortable working in a fast-paced call center environment, balancing communication tasks with detailed administrative support.

Job Responsibility:

Use VoIP phone systems and standard office software to manage communications and document interactions
Handle a high volume of incoming calls while providing courteous, solution-focused assistance to customers
Respond to customer inquiries through phone and email, ensuring clear communication and timely follow-up
Enter, update, and maintain customer information, service details, and related records with accuracy
Process order information and complete data entry tasks to support daily business operations
Make outbound calls as needed to confirm details, provide updates, or assist with service-related matters
Coordinate and schedule appointments based on customer needs and team availability
Support ongoing customer service activities by tracking requests and escalating unresolved issues when appropriate

Requirements:

Experience in customer service or call center support with a focus on inbound call handling
Ability to communicate professionally by phone and email with a strong customer-first approach
Strong data entry skills with close attention to accuracy and detail
Proficiency with Microsoft Word and Microsoft Excel for routine documentation and recordkeeping
Familiarity with order entry processes and appointment scheduling responsibilities
Comfortable using VoIP or Voice over IP phone systems in a business setting
Ability to manage multiple tasks efficiently in a fast-paced work environment

What we offer: