Customer Service Representative Jobs

MyTennisLessons

Location:
Mexico, Mexico City

Category:
Customer Service

Contract Type:
Not provided

Salary:

18250.00 MXN / Month

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Job Description:

The Software Expert provides technical support and customer assistance for restaurant management software, billing, menu catalogs, delivery services, and account maintenance. This role requires a mix of technical expertise, problem-solving, and excellent customer service skills to ensure quick and effective issue resolution.

Job Responsibility:

Listen actively and respond empathetically to customer concerns
Maintain professionalism and clarity in written and verbal communication
Handle conflicts effectively and ensure customer satisfaction
Work with internal teams (support, sales, product) to resolve issues
Assist and guide team members as a subject matter expert
Provide basic tech troubleshooting for software, connectivity, and account access
Guide customers through troubleshooting steps clearly and effectively
Escalate complex issues when necessary
Understand the company’s products, features, and policies
Educate customers on best practices and self-service options
Manage inbound calls professionally, ensuring quick and effective resolutions
Maintain a positive tone and strive for first-call resolution
Diagnose root causes of issues and provide long-term solutions
Think creatively to solve complex customer problems
Prioritize tasks, manage multiple cases, and meet service expectations
Maintain accurate records of customer interactions and resolutions
Use CRM systems, ticketing tools, and knowledge bases efficiently
Stay updated on system improvements and new features
Take full responsibility for customer issues, ensuring resolution and follow-ups
Commit to high-quality service and continuous improvement

Requirements:

Strong communication & interpersonal skills
Technical troubleshooting & problem-solving ability
Customer-focused mindset with a proactive approach
Ability to multitask and work efficiently under pressure
Experience with support tools (e.g., Salesforce, helpdesk software)

What we offer:

Performance Bonus: $3,660.00 MXN
Food Vouchers: $1,500.00 MXN per month
Law benefits
SGMM
Dental Insurance
Life Insurance
Total Pass (gym membership)
Career Development & Growth Opportunities

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative