Customer Service Representative Job at Robert Half (Shawano)

Customer Service Representative

Robert Half

Location:
United States , Shawano

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a highly motivated Customer Service Representative to join our team in Shawano, Wisconsin. This contract position is ideal for individuals with excellent interpersonal skills and a passion for delivering exceptional service. The role involves engaging with customers, processing applications, and ensuring smooth communication across various channels.

Job Responsibility:

Process customer applications accurately and efficiently, ensuring all required information is captured
Provide timely and detail-oriented responses to inbound and outbound customer inquiries
Maintain detailed records of customer interactions and transactions using internal systems
Manage order entry tasks, ensuring data accuracy and adherence to established procedures
Deliver outstanding service by addressing customer needs and resolving issues effectively
Collaborate with team members to improve customer service processes and workflows
Handle a high volume of calls in a call center environment while maintaining a focus on accuracy and quality
Uphold the organization’s mission and values in every interaction, particularly within the non-profit sector

Requirements:

Proven experience in customer service, call center operations, or administrative roles
Strong computer skills, including familiarity with data entry and customer management systems
Excellent communication abilities, both written and verbal
Ability to handle high-pressure situations with tact and professionalism
Detail-oriented with strong organizational skills
Experience working in a non-profit environment is a plus
Demonstrated ability to manage inbound and outbound calls effectively
Commitment to providing exceptional service in alignment with the organization’s values

What we offer: