Customer Service Representative

• Accurately input and update customer information within company databases
• Process customer orders efficiently, ensuring timely and accurate fulfillment
• Address customer inquiries and resolve complaints in a detail oriented and effective manner
• Collaborate with sales representatives and other departments to address discrepancies and fulfill customer needs
• Generate detailed reports and summaries on customer interactions and data
• Assist with the creation and management of style setups, color setups, and swatch uploads
• Coordinate order confirmations, re-orders, replacements, and special requests
• Verify unconfirmed orders and manage cancellations or closures of outdated orders
• Support reception desk activities and provide administrative assistance as needed
• Assist in preparing credit memos, proof of delivery, and invoice copies

• High school diploma or equivalent
• an associate degree or higher is preferred
• Minimum of 3 years of experience in customer service or data entry roles
• Strong proficiency in Microsoft Office Suite, including Word and Excel
• Excellent organizational skills with keen attention to detail
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment
• Strong written and verbal communication abilities
• Demonstrated ability to work independently and collaboratively within a team

Familiarity with customer service software or similar systems is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan