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Robert Half Logo Robert Half · Call Center

Customer Service Representative

United States, Waukesha Contract work · Job Posted July 08, 2026
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Job Description

We are looking for a Customer Service Representative to support a non-profit organization in Waukesha, Wisconsin. This contract position with permanent potential is ideal for someone who enjoys helping others, managing customer interactions with professionalism, and ensuring accurate order processing. The person in this role will serve as a key point of contact for callers while delivering responsive service and maintaining organized records.

Job Responsibility

  • Respond to incoming customer calls with professionalism, empathy, and clear communication
  • Assist callers with questions, requests, and issue resolution while providing a positive service experience
  • Enter customer orders and related information accurately into internal systems
  • Handle a steady volume of call center activity while maintaining quality and efficiency standards
  • Make outbound calls as needed to follow up on requests, clarify details, or provide updates
  • Document customer interactions thoroughly to ensure complete and accurate records
  • Coordinate with internal teams to address service concerns and support timely resolution
  • Monitor order details carefully and verify information to reduce errors and improve customer satisfaction

Requirements

  • Previous experience in a customer service or call center environment
  • Ability to manage inbound calls efficiently while maintaining a courteous and helpful approach
  • Strong data entry and order processing skills with close attention to accuracy
  • Comfortable handling both inbound and outbound phone communication
  • Clear verbal and written communication skills
  • Strong organizational abilities and the capacity to manage multiple tasks at once
  • Proficiency with basic computer systems and customer information tools

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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