Customer Service Representative Job at Randstad (Etobicoke)

Job Description

Are you an experienced Customer Service Representative looking to take the next step in your career with a premier employer? We are currently seeking a dedicated, detail-oriented Customer Service Representative to join a dynamic logistics team on-site in Etobicoke, ON. In this vital customer care role, you will act as the primary point of contact for clients, managing order processing, tracking shipments, and resolving inquiries within a fast-paced warehousing environment. This is a permanent, full-time position offering a standard Monday-to-Friday schedule from 8:00 AM to 5:00 PM, designed for a customer care professional who thrives in a logistics setting and possesses strong technical proficiency in supply chain software. As a Customer Service Representative specializing in customer care within the logistics industry, your daily operations will heavily rely on your technical expertise. A strict requirement for this role is hands-on experience with AS400 or a Warehouse Management System (WMS). Our client values efficiency and accuracy, and your familiarity with these systems will ensure a seamless integration into their operations. Furthermore, prior experience working directly within a warehousing or distribution environment is considered a strong asset, as it allows you to understand the physical workflow of inventory, shipping, and receiving, enabling you to provide superior customer care to clients and internal stakeholders alike.

Job Responsibility

Serve as the primary customer care contact for logistics clients, handling inquiries regarding order status, inventory levels, and delivery schedules via phone and email
Input, update, and manage high-volume client orders and shipping data accurately within the AS400 or Warehouse Management System (WMS)
Coordinate directly with the warehousing and logistics operations teams to ensure order accuracy, timely dispatch, and prompt resolution of any shipping discrepancies
Investigate and resolve customer complaints or delivery delays efficiently, providing proactive updates to maintain high levels of client satisfaction
Maintain organized documentation of customer interactions, transactions, track-and-trace records, and specialized client billing files

Requirements

Minimum of 1 to 2 years of experience as a Customer Service Representative or in a dedicated customer care role, specifically within the logistics, freight forwarding, or warehousing sectors
Mandatory hands-on technical experience using AS400 or a modern Warehouse Management System (WMS)
Professional proficiency in both English and French (bilingualism) is required to successfully service national client accounts
Ability to work reliably on-site at the Etobicoke, ON facility during standard operational hours
High school diploma or equivalent
Strong technical proficiency in logistics software, specifically requiring intermediate to advanced knowledge of AS400 or a Warehouse Management System (WMS)
Exceptional customer care and interpersonal skills, with a proven ability to build rapport and handle challenging client situations with professionalism
Excellent organizational and multitasking abilities, allowing you to prioritize urgent requests in a fast-paced warehousing environment
Strong problem-solving skills and attention to detail to minimize order entry errors and track logistics discrepancies effectively

Nice to have

Additional certifications in supply chain management or logistics are considered an asset
Prior experience working directly within a warehousing or distribution environment is considered a strong asset

What we offer

Competitive annual salary ranging between $45,000 and $50,000, commensurate with experience
Comprehensive full benefits package automatically active after the successful completion of the probationary period
Generous paid time off, including 3 weeks of vacation starting in your first year
Stable, full-time daytime schedule from Monday to Friday, 8:00 AM to 5:00 PM, providing excellent work-life balance
Opportunity to work on-site at a modern logistics facility in Etobicoke, ON, with a supportive and collaborative customer care team

Randstad - All Job Offers