Customer Service Representative

• Handles inbound calls and emails
• Processes orders/order entry
• Enters orders accurately and notifies customer of expected delivery date
• Responds to emails to ensure customer is satisfied with request / resolution
• Notifies customer if there will be any delay for order
• Reaches out to suppliers to resolve tracking discrepancies or other problem resolution
• Provides customer with shipping and status information

• Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
• Ability to navigate multiple computer systems and applications
• Expertise in Microsoft Office
• Strong interpersonal, communication and organizational skills
• Supportive, positive attitude with a detail oriented demeanor applied to all tasks
• 2+ years' experience with performing in a goal-driven & customer-focused environment preferred
• Strong order entry skills
• Critical thinking, problem solving, ability to work independently

Previous ERP system experience would be helpful

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan