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We are looking for a Customer Service Representative to join a mortgage services team in Tempe, Arizona. This Contract-to-permanent opportunity is ideal for someone who enjoys helping customers, communicating clearly, and working in a fast-paced onsite environment. In this role, you will support borrowers with account-related questions while building foundational experience within the mortgage and financial services industry.
Job Responsibility
Respond to incoming customer calls related to mortgage accounts, including payment activity, escrow matters, and general loan questions
Place outbound calls to borrowers to discuss overdue payments and provide appropriate account support
Deliver attentive, solutions-focused service while addressing a high volume of customer interactions each day
Record call details, account updates, and customer conversations accurately within internal systems
Apply company policies, regulatory expectations, and service standards consistently during every interaction
Take part in paid training, guided shadowing, and ongoing coaching to strengthen product knowledge and call handling skills.
Requirements
Previous experience in customer service, such as call center support or a similar role
Strong verbal communication skills with the ability to explain information clearly and professionally
Effective problem-solving abilities and a customer-first approach to resolving questions or concerns
Comfort working in a high-volume call environment with both inbound and outbound responsibilities
Availability to work onsite in Tempe, Arizona Monday through Friday, with one scheduled Saturday shift per month
Interest in developing knowledge of mortgage servicing and growing within the financial services field.
What we offer
Medical, vision, dental, and life and disability insurance