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As a Customer Service Rep, you will assist the customer-facing team to deliver prompt, convenient, and professional customer service to assigned clients. You will proactively manage the order process and ensure smooth operations by supporting the team with essential back-end tasks. This role requires the ability to absorb product knowledge quickly and process information to effectively apply it to specific client needs.
Job Responsibility:
Assist team with back-end tasks, including but not limited to, invoicing, sending data requests, and following up with clients
Proactively manage the order process from start to finish
Collaborate with multiple teams to ensure high-quality service delivery
Requirements:
Minimum of one year of business-to-business (B2B) client/customer service experience
Strong analytical skills
Excellent organizational, time management, and multi-tasking skills
Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook
Ability to work in a hybrid environment (office location must be listed on resume)