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avis budget group · Customer Service

Customer Service Representative

Australia, Mackay 40.05 AUD / Hour · Job Posted February 22, 2026

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Job Description

Start Your Career Journey in Mackay with Avis Budget Group! Dreaming of a role where every day brings something new? Join us at our Mackay Airport location and become part of a team that helps people move with confidence and ease. If you thrive in a fast-paced, hands-on environment and enjoy delivering great customer service, this is your chance to be part of a global leader in mobility solutions.

Job Responsibility

Establishing customer car rental needs by actively listening
Review in detail ABG’s various add on’s and services as to determine what may best suit the customer
Communicate rental procedures and guidelines effectively
Complete rental bookings in a timely, efficient and accurate manner
Answering customer questions and inquiries

Requirements

A full and valid Australian driver’s licence
Availability to work a rotating roster (including weekends, evenings, and public holidays)
Experience in customer service, retail, hospitality, or sales is a plus
Ability to work in a fast-paced environment while delivering exceptional service
Comfortable using computer systems to manage bookings and rental information
Strong attention to detail and ability to follow procedures

Nice to have

Experience in customer service, retail, hospitality, or sales

What we offer

$40.05ph + loadings + performance bonuses
Wellbeing program including life insurance, discounted health cover & superannuation options
Access to discounts on retail, fitness, cinema, and more
Employee discounts on car rentals across Avis Budget Group
24/7 Mental Health Support via Employee Assistance Program (EAP)
Comprehensive training to help you succeed and grow

avis budget group - All Job Offers

40.05 AUD / Hour · Mackay

Customer Service Representative

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