Customer Service Representative Jobs

MotivIT

Location:
Philippines, Santo Domingo, Nueva Ecija

Category:
Customer Service

Contract Type:
Not provided

Salary:

20000.00 - 30000.00 PHP / Month

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Job Responsibility:

Acts as the company’s first point of contact while maintaining a positive, empathetic and professional attitude toward clients at all times
Respond promptly to customer inquiries, emergency and non-emergency calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
In charge of maintaining call logs, monitoring routes, transferring messages, and directing tech agents
Respond to any issues and follow-up by coordinating with the appropriate departments or tech agents
Operate and manage a multi-line telephone console system
Respond to queries related to company’s services
Prioritize and organize calls according to urgency
Supervise the route and status of tech agents to prioritize their daily schedule
Maintain and update call logs, call records and other important documentation

Requirements:

Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task in stressful conditions with little supervision
Ability to stay calm when customers are stressed or upset
Exhibit an excellent organizational and interpersonal skills
Excellent communication and presentation skills

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

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Customer Service Representative

MotivIT

Location:Philippines, Santo Domingo, Nueva Ecija

Category:Customer Service

Contract Type:Not provided