Customer Service Representative

• Handle a high volume of inbound and outbound calls daily, providing prompt and detail-oriented support to customers
• Assist customers with placing orders and ensure accurate entry into the system
• Guide customers through product installation processes and address technical questions
• Respond to and resolve e-ticket inquiries in a timely and efficient manner
• Collaborate with team members to deliver exceptional customer service and meet departmental goals
• Maintain detailed and organized records of customer interactions and transactions
• Utilize Microsoft Office tools to manage documentation and communication effectively
• Stay informed about company products and services to provide accurate information to customers
• Identify opportunities to improve customer satisfaction and escalate complex issues when necessary
• Uphold a positive and detail-oriented demeanor, contributing to a supportive work environment

• Proven experience in customer service, preferably within a call center or high-volume environment
• Strong proficiency in Microsoft Office tools, including Word, Excel, and Outlook
• Excellent verbal and written communication skills, with a focus on clarity and professionalism
• Ability to handle 60-85 calls per day while maintaining high-quality service
• Detail-oriented with strong organizational skills to manage multiple tasks effectively
• Ability to work in a casual, on-site environment and adhere to company standards
• Flexibility to work overtime and adapt to varying schedules, including weekends

Bilingual skills in Spanish are a plus and may result in additional compensation

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan