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We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will support the International Operations team by ensuring seamless customer interactions and accurate data handling. This position is ideal for someone with strong communication skills and a passion for providing excellent service.
Job Responsibility:
Assist the International Operations team with various tasks to ensure smooth day-to-day operations
Utilize Salesforce to manage and update customer information and track records efficiently
Match and reconcile tracks in the database to maintain accuracy and consistency
Respond to inbound customer inquiries with professionalism and resolve issues effectively
Handle outbound calls to provide information and follow up on customer requests
Process and manage order entries with attention to detail and accuracy
Maintain a high standard of customer service in all interactions, ensuring customer satisfaction
Collaborate with team members to address complex customer concerns and provide solutions
Adhere to company policies and procedures while handling sensitive customer data
Requirements:
Proven experience in a customer service or call center role
Proficiency in using Salesforce or similar CRM platforms
Strong skills in data entry and order processing
Excellent verbal and written communication abilities
Ability to manage and prioritize multiple tasks in a fast-paced environment
Strong problem-solving skills and a customer-focused mindset
Familiarity with handling inbound and outbound calls effectively
High attention to detail and accuracy in managing data
What we offer:
Medical, vision, dental, and life and disability insurance
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