Customer Service Representative

• Serve as a primary point of contact for customers, providing knowledgeable and professional assistance via phone, email, and in person
• Process customer orders accurately and efficiently, while identifying opportunities to upsell or cross-sell complementary products and services
• Proactively contact existing customers to confirm order needs, encourage repeat business, and promote new product offerings
• Support sales initiatives by re-engaging accounts with declining activity and helping convert leads into repeat customers
• Maintain accurate and current data on customer accounts, product availability, pricing, and delivery timelines
• Collaborate closely with internal sales, operations, and logistics teams to ensure orders are fulfilled promptly and accurately
• Research and resolve customer concerns, returns, and warranty claims in a professional, solutions-focused manner
• Track shipments, monitor backorders, and communicate updates to customers to ensure satisfaction
• Participate in continuous improvement efforts to enhance the overall customer and sales experience
• Perform additional duties as assigned in support of company goals

• High school diploma or equivalent
• Minimum of one (1) year of customer service or inside sales experience, preferably in manufacturing, distribution, or a B2B environment
• Excellent verbal and written communication skills with a confident, customer-focused approach
• Proven ability to identify customer needs and recommend product solutions that drive sales
• Strong organizational and multitasking abilities with attention to accuracy and timeliness
• Proficiency in Microsoft Office and familiarity with ERP or CRM systems
• Team-oriented mindset with the ability to collaborate cross-functionally to achieve shared objectives

Additional education in business, communications, or related field

• Competitive compensation
• Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
• 3% profit sharing in our Safe Harbor program
• 401(k) Plan with company contributions
• Opportunities for internal career development and growth