Customer Service Representative Job at Robert Half (Norton Shores)

Job Description

As a Customer Service Representative, you’ll be the key conduit between our clients and our talented teams, ensuring precision service, clear communication, and industry-leading support at every stage. If you’re detail-driven, self-motivated, and thrive in a high-growth environment, we want to hear from you.

Job Responsibility

Act as both the first point of contact and primary solution-provider for customer inquiries, including order status, shipping updates, and expediting requests
Respond to RFQs by coordinating with production to confirm pricing and lead times
prepare and deliver formal quotes per company procedures
Accurately process new customer accounts, incoming orders, order changes, and acknowledgments
maintain updated customer database records
Document all interactions, inquiries, and transactions with attention to accuracy and compliance
Proactively communicate with customers and internal stakeholders to provide timely updates on lead times, delivery, and order progress
Problem-solve issues by collaborating cross-functionally with production, sales, and finance teams
oversee RMA and credit dispute processes
Organize digital files and generate reports using Microsoft 365, QuickBooks, and other business systems
Continuously support process improvement and assist with additional duties as assigned

Requirements

Associate degree required
2–4 years’ experience in customer service (professional or technical/industrial setting preferred)
Proven proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Outstanding communication skills, both written and verbal
strong math skills and data accuracy
Detail-oriented with excellent organizational and time-management abilities
Ability to prioritize, multitask, and perform in a fast-paced environment