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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Norton Shores

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Customer Service Representative, you’ll be the key conduit between our clients and our talented teams, ensuring precision service, clear communication, and industry-leading support at every stage. If you’re detail-driven, self-motivated, and thrive in a high-growth environment, we want to hear from you.

Job Responsibility:

  • Act as both the first point of contact and primary solution-provider for customer inquiries, including order status, shipping updates, and expediting requests
  • Respond to RFQs by coordinating with production to confirm pricing and lead times
  • prepare and deliver formal quotes per company procedures
  • Accurately process new customer accounts, incoming orders, order changes, and acknowledgments
  • maintain updated customer database records
  • Document all interactions, inquiries, and transactions with attention to accuracy and compliance
  • Proactively communicate with customers and internal stakeholders to provide timely updates on lead times, delivery, and order progress
  • Problem-solve issues by collaborating cross-functionally with production, sales, and finance teams
  • oversee RMA and credit dispute processes
  • Organize digital files and generate reports using Microsoft 365, QuickBooks, and other business systems
  • Continuously support process improvement and assist with additional duties as assigned

Requirements:

  • Associate degree required
  • 2–4 years’ experience in customer service (professional or technical/industrial setting preferred)
  • Proven proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Outstanding communication skills, both written and verbal
  • strong math skills and data accuracy
  • Detail-oriented with excellent organizational and time-management abilities
  • Ability to prioritize, multitask, and perform in a fast-paced environment

Nice to have:

  • Technical aptitude and basic mechanical knowledge
  • Bilingual English/Spanish
What we offer:
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
February 20, 2026

Work Type:
On-site work
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