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EVERSOURCE Logo EVERSOURCE · Customer Service

Customer Service Representative

United States, Windsor Employment contract 26.73 USD / Hour · Job Posted June 03, 2026
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Job Description

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource.

Job Responsibility

  • Handle inbound interactions from customers
  • Listen to customer needs
  • Offer solutions to make customer experience exceptional
  • Manage customer interactions regarding bills, account changes, and storm support

Requirements

  • High school diploma or equivalent required
  • At least 1 year of previous experience helping customers in any capacity/line of work
  • The ability to speak Spanish is a plus
  • Must pass pre-employment skills testing and background check and drug screening
  • Must be available to work emergency restoration assignment as required
  • Must be available to travel between MA/CT/NH as necessary
  • Representatives are expected to be on-call and work extended hours as well as mandatory overtime
  • Must live in service territory
  • Must be bilingüe and speak English and Spanish fluently (from Spanish section)

Nice to have

  • Ability to speak Spanish
  • College degrees without customer-related experience

What we offer

  • Medical
  • Dental
  • Vision
  • Education reimbursement
  • Retirement savings plans
  • Life and disability insurance
  • Paid time off
  • Opportunities to volunteer and give back to community
  • Training and career advancement
  • Overtime
  • Annual bonus based on performance
  • Work from home program
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