Customer Service Representative

• Respond promptly to customer inquiries and provide accurate information regarding memberships and services
• Manage high call volumes during peak periods, handling up to 150 calls per day
• Process membership renewals and document customer interactions with precision and attention to detail
• Perform data entry tasks, including recording conversations and maintaining accurate records
• Utilize software tools such as Microsoft Word and Excel to complete administrative tasks and reports
• Ensure a detail-oriented and courteous manner when interacting with customers, addressing their needs effectively
• Collaborate with team members to streamline processes and improve service delivery
• Uphold business casual dress code standards to maintain a detail-oriented work environment

• Proven experience in customer service or a related field
• Proficiency in basic office software, including Word and Excel
• Strong data entry skills, including numeric input with high accuracy
• Ability to handle high call volumes and multitask in a fast-paced environment
• Excellent verbal and written communication skills
• Familiarity with call center operations is preferred
• Detail-oriented demeanor and adherence to business casual attire
• Ability to work independently while contributing to team goals

Familiarity with call center operations

• medical, vision, dental, and life and disability insurance
• company 401(k) plan