Customer Service Representative

• Provide accurate responses to existing and new members while maintaining the highest level of customer service
• Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion

• Strong English communication skills
• Must be able to pass The Federal Government's Enhanced Security Screening
• Strong computer skills, with the ability to use multiple screens and systems simultaneously (multitasking)
• 2+ years of customer service or call center experience is required
• Proven problem-solving abilities
• Ability to work effectively under pressure
• High school diploma or equivalent

Previous experience in finance, banking, or a leadership role is a strong asset

• Paid 4-6 weeks of training, followed by 2-3 weeks of mentorship
• 3 weeks of Paid Vacation & 3 Paid Personal days
• Monday - Friday scheduling - Weekends off
• Pension plan
• Able to participate in the Share Ownership Program
• Bonus plan
• Education reimbursement program $2,000 (annually)
• Career advancement options