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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Jacksonville

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Jacksonville, Florida. In this role, you will serve as the first point of contact for customers, providing exceptional support and assistance through phone interactions. This is a Contract to permanent position, offering an excellent opportunity to grow within the organization while delivering outstanding service.

Job Responsibility:

  • Respond to incoming calls promptly and professionally, addressing customer inquiries and concerns
  • Provide accurate information about products, services, and orders to ensure customer satisfaction
  • Handle both inbound and outbound calls to assist with customer needs and resolve issues efficiently
  • Process and input orders accurately into the system while maintaining attention to detail
  • Collaborate with team members to ensure seamless communication and problem-solving
  • Maintain thorough records of customer interactions and follow established procedures
  • Deliver exceptional service by consistently meeting or exceeding performance metrics and expectations
  • Adapt to a fast-paced call center environment while managing multiple tasks effectively
  • Uphold company values by maintaining a positive and respectful attitude during customer interactions

Requirements:

  • At least 1 year of experience in a customer service or call center role
  • At least 1 year of experience in mortgage, finance, or insurance
  • Strong communication skills with the ability to convey information clearly and professionally
  • Proficiency in handling inbound and outbound calls efficiently
  • Demonstrated ability to manage and resolve customer issues with empathy and patience
  • Familiarity with order entry systems and attention to detail in processing information
  • Capability to thrive in a fast-paced environment and manage multiple priorities
  • Positive attitude and commitment to delivering outstanding customer experiences
  • Basic computer skills and the ability to learn new systems quickly
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 07, 2026

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