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Customer Service Representative

pumaenergy.com Logo

Puma Energy

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Location:
Papua New Guinea , Port Moresby

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Managing customer product orders
  • Answers inbound customer calls related to the order-to-cash process
  • Creates Offers and Orders in Navision received through calls, e-mails or other means
  • Adheres to call center best practices complying with existing rules and attending customers within expected service levels
  • Generates outbound calls to customers when required
  • Ensures data is recorded without errors facilitating a smooth operation
  • Managing customer requests
  • Receives and follows-up with the adequate team on customer requests and ensures customers receive timely answers
  • Promptly escalates any issues to the CS Supervisor in order to maintain satisfactory response times
  • Internal customers
  • Supports Terminal staff with invoicing requirements and offers adequate support to sales representatives
  • Provides support to other teams when needed
  • Back-end support
  • Generates Credit and/or Debit notes as a result of product diversions, price adjustments, rents, franchises, rebates and any other business requirement
  • Responsible to ensure proper approval has been received prior to executing such transactions
  • Complies with all control standards and available procedures
  • Comply with company requirements and systems relating to SAPS, HSEC & Quality and other company policies

Requirements:

  • Bachelor Degree in Business Management, Accounting or Finance
  • Background in Call Center activities is an advantage
  • Experience in dealing with external customers preferred
  • Proficient in Microsoft Office and Outlook
  • At a minimum basic knowledge of the English language
  • Excellent verbal and written communication
  • Conflict handling skills
  • Able to prioritize work tasks
  • Able to handle fast moving and high-pressure customer facing environment
  • Problem solving skills
  • Customer Service oriented
  • Quick learner
  • Excellent planning and organization skills
  • Proactive and detail-oriented
  • Team player

Nice to have:

  • Background in Call Center activities is an advantage
  • Experience in dealing with external customers preferred

Additional Information:

Job Posted:
February 07, 2026

Employment Type:
Fulltime
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