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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , New Orleans

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in New Orleans, Louisiana. This short-term contract to permanent position is ideal for someone who excels in multitasking and enjoys working in a dynamic environment. You will play a key role in supporting daily operations by coordinating dispatch activities, managing customer inquiries, and ensuring data accuracy.

Job Responsibility:

  • Coordinate and oversee the dispatch of drivers to ensure timely deliveries
  • Respond to customer inquiries promptly and provide accurate information
  • Perform data entry tasks to maintain accurate records and documentation
  • Utilize Microsoft Word and Excel to create, update, and manage reports
  • Collaborate with logistics teams to ensure smooth operations and resolve any issues
  • Monitor schedules and adjust dispatch plans as needed
  • Maintain a detail-oriented and courteous demeanor when interacting with customers and team members
  • Identify and address potential delays or problems in the dispatch process
  • Support team members in achieving operational goals and deadlines

Requirements:

  • Previous experience in dispatching or logistics is preferred
  • Strong customer service skills with the ability to handle inquiries professionally
  • Proficiency in Microsoft Excel and Word
  • Excellent multitasking abilities and attention to detail
  • Strong communication skills, both written and verbal
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Problem-solving skills to address and resolve operational challenges
  • High school diploma or equivalent is required
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 22, 2026

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